Everything was fine but only one thing I am not happy with, which is you guys are scare people by your terms and conditions who are hiring first time. Car was absolutely fine, no issues however I was scared by your terms and didn't enjoy my holidays, it put me off and I didn't use car as much as I wanted for. Also, I made complaint but not satisfied with the answer. Another thing is I am still waiting for my nectar points. I had email without an attachment or instructions. If it was sorted by 28th then I would have able to take part in draw as well. This one was my first experience with Europecar but not great. Even response are not that quick either.
I don't know if it would be resolved or not.
I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.
Probably because it's an ordinary city, there was no need to queue, no free car upgrades, no Chinese service, no free shuttle bus, couldn't deliver the car to the door, extra sales on their fuel option, plus tax making it almost the same as refueling outside.
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Customer Service
Good but not great
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