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Excellent value for money from EasyRentCars; poor customer service from Europcar.

Reviewed: Thu, Aug 15, 2019
About Europcar: 7.7 /10
The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.
About QEEQ: 10.0 /10
Very easy process and by far the cheapest car hire I could see online.
Compact | Hyundai i30 or similar

Relevant Reviews on Europcar in United Kingdom

Rita Galsworthy

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Reviewed: Mon, Jun 24, 2024
About Europcar: 8.0 /10
Overall good, but I have a small complaint. When we arrived at the pickup point, they spent quite a bit of time trying to upsell us different upgraded models. I wouldn't mind this normally, but they ended up using nearly 30 minutes for the sales pitch and counted that as part of my rental time. This means the rental period started from the moment they greeted me, not when we finished the process, and 80% of that time was spent on upselling.
About QEEQ: 8.0 /10

Reg Moses

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Reviewed: Wed, May 29, 2024
About Europcar: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Eudora Dan

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Reviewed: Wed, Sep 7, 2016
About Europcar: 10.0 /10
The staff was a bit careless; you need to carefully review the terms yourself. Everything else was fine, but the rental fee for automatic cars is quite high, much more expensive than in the US. Is this the norm in the UK?

VR

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Compact | Hyundai i30 or similar
Reviewed: Thu, Aug 8, 2019
“Dissapointing”
About Europcar: 6.3 /10
The car's AC did not work and the front driver side window did not close properly.

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Intermediate | Hyundai Ioniq or similar
Reviewed: Thu, Jul 11, 2019
“Great”
About Europcar: 9.7 /10
They gave me free upgrade and I had got Mercedes-Benz through out my journey. Europcar gave me a great experience at Northern Ireland.
About QEEQ: 10.0 /10
Good experience on car rental
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