Excellent value for money from EasyRentCars; poor customer service from Europcar.

Great

Great

1. Long waiting times, and people cut in line. 2. Signage for car pickup and paperwork locations is not clear. 3. We had already paid for the one-way rental fee on a third-party site, but were informed at the counter that we needed to pay again because the rental company does not recognize third-party payments for one-way rentals; all such fees must be paid in person. 4. The one-way rental issue delayed our car pickup, but the rental company started the rental time from when we arrived at the counter, not when we got the car (almost an hour difference), and there were no warnings about this. After returning the car, we were charged an overtime fee for being late. Overall, a very unpleasant rental experience. Considering using Ctrip for future rentals, as it’s said to be cheaper and more convenient than the current service.

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.

Counter staff v helpful, short queue. Time wasted because I clicked the in terminal option on your website when in fact all car hire desks moved to the village over a year ago. Was grateful for your price and clear paperwork as Europcar tried to take 140 for the hire itself rather than your quote, then said that was without insurance/basic insurance only with high excess.

Like: Loved the car. Staff friendly and efficient