Excellent value for money from EasyRentCars; poor customer service from Europcar.
T.Gornall
United Kingdom
Reviewed: Thu, Aug 15, 2019
About Europcar:7.7/10
The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.
About QEEQ:10.0/10
Very easy process and by far the cheapest car hire I could see online.
I have paid the full insurance from axa insurance from the qued application and the employee in the desk said that my axa insurance isn't valid because it's a third party..obviously it was lie and I paid almost 210 euros for an insurance she told me about the glasses and the tires
Nonostante da condizioni di contratto sia scritto che il deposito è di 300 £, al banco abbiamo scoperto che la cifra è di gran lunga superiore, e abbiamo dovuto pagare un extra per ridurla.
Farò richiesta di rimborso in questi giorni
Counter staff excellent! On picking car up we were given an upgrade. No problems throughout the rental period. Felt very reassured by the young man on initial contact at the counter that any concerns/problems would be addressed ASAP, fortunately this was not necessary. Will definitely book europcar again.
About QEEQ:10.0/10
Excellent value for money!. We took our motorhome down to Cornwall and unfortunately the car we normally tow had broken down week prior to departure. From navigating the website to picking and dropping the car off I couldn't have found it more easy. Excellent value for money, I will definitely be using and recommending Easyrentcars.com
All work very well
Received an email containing a pdf summary on completion of the hire which confirmed no damage etc
About QEEQ:8.0/10
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Customer Service
Excellent value for money from EasyRentCars; poor customer service from Europcar.
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