Meh. Confusing and inconvenient.

the staff of Great Rental is great, helpful and kind. I can't ask for more.

all ok, not much problem I didn't use the price drop function.

They upgraded our car to a brand new Toyota RAV4 which was awesome

The car was pretty good, I waited only 10 minutes for they pick me up but both phone number given in my booking was wrong. They need to check it out.

Great company, excellent support service

I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!

Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.