Very good service

Average

The service was just okay. They asked if I needed extra fuel and additional insurance but didn't ask if I wanted the reserved model. They gave me a Buick SUV instead of the Ford I had reserved, claiming both cars were in the same category and were of equal value. I wasn't aware of this at first, so I waited for half an hour for a car that was not prepared in advance. When I noticed the car wasn't the same, I went to discuss it. I found out that the model I reserved was available, and I didn't understand why they didn't give it to me in the first place. Eventually, they switched it back to the reserved model.

Had to wait in line for an hour when renting the car. The staff kept pushing various insurance policies despite me already having bought a bunch. The employee was unhappy and showed a long face. Returning the car was quick and easy.

Staff aggressively promoted insurance

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.