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Pick up and drop off with Avis was horrendous! Car ordered not available!

Reviewed: Tue, Sep 17, 2019
About Avis: 5.3 /10
Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service
Compact SUV | Jeep Compass or similar

Relevant Reviews on Avis in Italy

Fay Snow

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Reviewed: Sun, Jun 8, 2025
About Avis: 10.0 /10
I booked a car from Avis, but ended up with a car from a brand called DR. After searching online, I found out that DR is a brand authorized by Chery for sales in Italy. Overall, the car was in good condition, with about 8000 km of mileage, and it was fairly new.
About QEEQ: 10.0 /10

Ophelia Housman

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Reviewed: Mon, Aug 26, 2019
About Avis: 6.0 /10

Bernard Sara(h)

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Reviewed: Wed, Apr 23, 2014
About Avis: 6.0 /10

G.Schaefer

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Luxury | Mercedes-Benz E Class or similar
Reviewed: Mon, Jul 15, 2019
“reasonable.”
About Avis: 8.3 /10
Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.
About QEEQ: 10.0 /10
A pity that we have neither received the car we booked nor got a car from same category.

Victor Riglietti

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Economy | Renault Clio or similar
Reviewed: Fri, May 24, 2019
“Manageable”
About Avis: 8.3 /10
Happy overall.... would use again and would recommend to others.
About QEEQ: 7.0 /10

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