Smooth, easy, pleasant, stress free

It's okay.

British people are generally very contract-oriented. It's hard to make changes to your order at the last minute, so you have to compromise. What you book initially is what you get! They often try to overcharge or sell you something extra, but if you stick to your original order, they have nothing to say.

The car was an automatic which was phenomenal and quite roomy and small enough to manage the small streets through the highlands

I was a little unsure if you would know that I returned my car in time and to avoid additional charges but I see you are aware it was received. I had not received anything that it was to your expectations with full tank of gas returned, etc.

Staff tried their best to sell me expensive insurance with scare tactics say I could be liable for £18,000 if the vehicle was damaged. I will not use this company again.

Like: Ease of collection and friendly helpful staff.
Dislike: The car hadn't seemed to be hoovered out after the last rental.