The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.

The staff at the Franklin St. counter kept insisting for half an hour that full insurance was not purchased, even though I had confirmed it. When returning the car, the staff member was very cold and robotic.

The staff seemed impatient possibly due to our communication issues. When picking up the car, we were told it needed washing, which made us wait for half an hour.

At pickup, there was constant upselling of various insurances and GPS... They didn't inform me what kind of gasoline to use, so I had to double-check myself.

Did not provide the reserved model, and the replacement was not of the same class. Booked a Land Rover Discovery, got a Mitsubishi Outlander, completely different levels.