Terri

The staff at the counter was slow, with only one person working there. They slowly took their time. The key issue was being told we'd have to pay $90 to pick up the car on time, otherwise, we'd have to wait in line for an hour and a half. In the end, we neither paid nor waited in line.

The attitude was acceptable.

Hertz is a well-known rental car brand. Although the wait time was a bit long, the service was excellent and the staff was patient, which is more than I can say for some places back home. The store is large, easy to find, and well-equipped.

Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.

Excellent service, car clean on pick up.