Overall experience was very pleasant.

The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

Lady attended me was so understanding and I think she provided good service. I forgot her name but I hope next time she attends me as well.

The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.

Best rate advertised!!

They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.