Reduce pick up lines and times

I informed the staff that I had my own excess insurance but still got charged a daily rate. Not happy with this.

Excellent service

Budget were excellent and i couldn't fault the counter staff.

waited over 30 minutes at the counter to collect car, then had to walk to a different terminal to collect the car. After a 8 and a half hour flight pretty annoying!! Then got to the car, it hadnt been cleaned inside and stunk of stale cigarettes!!! Not pleasant, and not happy

Worst service ever,the staff didn’t know what they were doing,we were in the queue for 40 mins and they wanted more money from me and was trying to get me to cancel the booking to rebook. Car had not been cleaned,full of scratches and I was told the car was orange it wasn’t it was blue.

Like: We had a good car for 11 days for a little over $400. No hidden fees, no surcharges, the price we were quoted was exactly what we paid. The Budget pickup location was right at the airport, and you go accross the street to pick up the car, very simple. Would definitely fo business with them again.
Dislike: We rented a Standard Car, in the description it said a Chrysler 200 or similar, I don't see how a Volkswagen Jetta Tsi is similar to a Chrysler 200. This was my only dislike... I wish on the booking site they will give you all the possible "Standard" size vehicle options. Or better yet what each category means. But over all not bad.