The car that I reserved was not available and was only presented with small cars to rent.

it was the worst experience ever, they overcharged us and although we showed them our invoice with the remaining amount we owed they charges us double and refused to refund us the correct amount. The representative was extremely rude, abrupt and unpleasant. We will NEVER use FOX RENT A CAR again, and I will let everybody in my network know about this awful experience, and will dispute the charge with my credit card company, unless they agree to refund us the correct amount

Waited LONG time at check in counter. Only 2 desks open with long line, and each check in way too long - 19 mins per on average!

I had to wait over a hour. There were only 2 people working on a Saturday evening

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!