Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.

Very good

The first day we got the car and drove to Toledo, it broke down just before we arrived. We called the emergency support line, and the person who checked it said it was an oil problem and the car had to be towed, otherwise we would be responsible for any consequences. But the support center said I had to go back to Madrid to get a replacement car myself after it was towed. After much negotiation, they sent a car to take us back to Madrid the next day. When we got to the agreed pick-up point, they said they didn't have the car model that was confirmed. They wanted me to go to another pick-up point, which I firmly refused. Seeing my insistence, they eventually sent someone to bring the car over. This whole process wasted over half my day. The replacement car was not even full of gas. We had to drive back to Granada from Madrid, and by the time we got there, it was night, and we missed the Alhambra tickets I booked, costing me over 900 yuan. This booking was made through Zuzuche, and I asked Zuzuche to help coordinate if the tickets could be rescheduled, but nothing came of it. When I returned the car, the rental company charged me 16 euros for the fuel of the first car. Why? The replacement car was not full of fuel when given to me, and I had to start again from Madrid. I demand an explanation and compensation from the rental company for my losses. This is extremely frustrating. At a minimum, I need compensation for the ticket loss and a refund for the fuel charge. I hope Zuzuche can help mediate this matter, and I await the result.

In Seville, this store is located inside the train station. It would be helpful if they directly stated it's inside the train station. The staff were very friendly, overall very satisfied.

I could not fault the staff of Europcar or the vehicle they supplied as it was an upgrade on the vehicle that had been booked at no additional cost. The car had only 3000km on the clock and was presented the TV in immaculate condition.

Process of picking up the vehicle was too long and the counter staff was "just doing her job" and did not show enthusiasm to answer questions. Vehicle given was damaged as well.