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Search for Hertz Car Hire in Rome

Car is expected but main business owner and staff of this Hertz branch cannot speak english.

Reviewed: Sun, Oct 13, 2019
About Hertz: 8.3 /10
The car and most things are good. The only great challenge is this particular Hertz does not really serve international customers as they do not speak English. The many times I called, they simply said "No English" in Italian. Perhaps, it's just the phone call but no, it was the same when I do the pickup. The main guy who runs the business and a mechanic can't speak anything English! Don't get me wrong, he's nice and responsive. And he tried to do hand signal, etc, but really communication is very challenged here. Hertz should have a special sign that says 'Italian' language only. Otherwise, this is quite futile.
About QEEQ: 10.0 /10
All good. Did not need to call any of the 24 hours numbers, but the online support and enquiry were all very good.
Fiat 500l image
Hertz
Rome
Italy
Compact | Fiat 500l or similar

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Compact | Ford Focus Estate or similar
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Reviewed: Mon, Dec 30, 2019
About Hertz: 9.0 /10
Counter staff extremely helpful. Especially in informing me of the need to pay cash at the petrol station near airport as it did not accept cards. Overall counterstaff was very professional, courteous and helpful.
About QEEQ: 10.0 /10
My previous experience with you have been fantastic. Replies are done immediately and reunds were made asap. Love your service!

U.Kalnins

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Luxury Wagon | Volvo V90 Estate or similar
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Reviewed: Thu, Oct 17, 2019
“Bad”
About Hertz: 6.7 /10
The car was dirty from inside. There was tehnical problems shown on instrument panel. The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.

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