Flawless

Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.

I will NEVER use your service or the rental company Routes again. The staff at Routes were rude (put me on hold and hung up twice while i requested pick up), would not honor my agreement stating the changes were due to ICBCs recent insurance chands and the only solution they wanted to provide was to send me to their competitor.

The only thing that could have been better was the instructions to find the shuttle to take to the rental center

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.

The car and staff were great. Polite, professional and informative. Job well done.