The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.
Car was great, process was simple and quick. Only comment was I waited for a pickup shuttle at the airport took a half hour... this was mainly due to me not noticing the small "carhood" sign on the white van. Could benefit from having better advertising/signage on the van like some of the other rental companies.
Whether the airport pick-up service can serve the corresponding car rental time, return the car at 5 pm but the airport shuttle bus only serves until 4:30 pm
“Phone contact was easy and pleasurable to deal with. Overall Good.”
About CARHOOD:7.7/10
Good experience with Carhood.
About QEEQ:8.0/10
The little Getz I hired did the job well and with no real problems whatsoever.
I haven’t received my deposit bac yet so that is yet to be seen, but have no bad thoughts about my deposit being returned.
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Customer Service
Fabulous overall
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