I chose a car rental location farther from the city center to get used to left-hand driving. The rental office was in a small corner of a hotel, with a small front desk and not many cars, so there was no queue. The young Black man who attended us was great. He was very patient in explaining things, even guided me on the driving route and set up the navigation for me. He was incredibly helpful. My English is not great, but he used gestures to explain, which was very cute. Also, he didn't try to upsell insurance, which was very genuine. Returning the car at the airport was also very convenient. You just drop off the key and you're done, only a short walk to the departure hall. Hertz is indeed a trustworthy big company.
Drove for half a month, the car was dirty and I was very concerned. Couldn't find a place to wash it, but returning the car was no problem at all. Took only five minutes to return it, awesome!
Low efficiency. Due to incorrect data from the rental company's customer service, the seven-seater car we booked turned into a five-seater. We waited forever for the car wash. We found out they gave us the wrong car after half an hour, then the staff contacted the rental company customer service to exchange it, and we had to wait another half hour. So frustrating!!!
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Extremely happy with service and value.
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