“Very good experience, but didnt get the right car I wanted.”
About Routes:10.0/10
I wanted a jeep Cherokee.
But they dint have any and "upgraded" me to a Dodge ram 5000.
Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger.
The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did.
Since I didnt want to degrade, I took the ram.
It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.
The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
About QEEQ:10.0/10
Easy to use. Good to have it linked to an APP and FB messenger.
“I did not get the car I wanted was disappointed cause I was looking forward to the Jeep”
About Routes:8.0/10
If you rent a car and it’s should be the car you rent and I did not get that
About QEEQ:8.0/10
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Customer Service
Excellent..!!
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