Good value but high mileage car

The driving experience was great. I waited in line for a while at the store, and the staff calculated the price on a form and tried to sell me insurance. I declined, and she didn't say much. She even joked about the long address on my ID card, which took a while to register, haha.

The rental office is not inside the airport, but the shuttle service was prompt, arriving within 10 minutes after a call. However, since we were new to Melbourne, it took us some time to find the pickup point. The car was very new, with just over 6000 kilometers on it, and it was very easy to drive. On our way back to the airport, other renters informed us that we needed to register on the local traffic website to pay toll fees, but the rental company did not provide this information when we picked up or returned the car. We had to resolve it ourselves and risked fines if it wasn’t addressed in time. The rental company didn’t assist with this, which was very inconvenient for foreigners. We called them again for confirmation and support but received no callback. After returning to our home country, we managed to resolve it through the rental company.

I didn't get the car at all!!! The flight arrived on time, called the store in advance, informed them that I was out of customs and waiting for my luggage, and asked if they could wait for me a bit. They said no! They close at 10 PM sharp! If the store is closed, come to pick up the car tomorrow! I rushed to get my luggage and out of the airport, took a taxi straight to the rental store fearing delays, and the store was already closed! I had to take a taxi to the hotel, costing me 104 AUD! Took a taxi to the airport store the next morning, only to be told no cars were available for the next few days. Spent another 98 AUD on taxi fares, and in the end, I couldn't rent a car! I strongly advise against renting from this company—they're not reliable, the location is far from the airport, and both picking up and returning the car is inconvenient. Also, the deposit for the car booking hasn't been refunded! This was a truly terrible rental experience! It's not the booking platform's fault; the rental company has serious issues!

There is no storefront at the airport, and I waited a long time, making several calls, even contacting the domestic rental website, before the free shuttle arrived. It wasted a lot of time, and I will never choose this company again. The deposit of AUD 1000 is higher than other companies, and it was only released a month after returning home. Additionally, my credit card was charged AUD 24.18 after returning, without any explanation or receipt. I rented cars from other companies twice before in Australia and never encountered such issues. It's terrible.

excellant condition of the car and provide the same car was show in category，excellant services。