Quick trip around Rome for business.

When processing the car rental with a credit card, they used a different merchant name for the transaction, which showed up as a purchase on my credit card. Later, they denied making the charge. When returning the car, I was two hours late, and they charged my credit card at eight times the daily rental rate without informing me.

Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.

Not at all. It was one of the worst car rental experience. Our family of 5 with a child and 2 seniors were sent walking in the rain for almost 1 km to a garage to find out that the car we booked was not available. They gave us an alfa Romeo mid size sedan when we had booked an alfa Romeo SUV. Our luggage did not fit in it. Then we started arguing with them. After a long time, they gave us a Kia sportiva which I was trying to explain to them is not an alfa Romeo. I expected at least an apology but all we got.is.a.shrug of shoulders. They said we should.take up thematter with the broker who booked the car.

good company

Like: pick up was fast and easy, integrated navi in the car without extra cost!
Dislike: the lady at the drop off in olbia was rude and unfriendly