Need to sort out pick up process

Satisfied

I found the car pickup location near the airport and the return location in the city through the Zuzuche website and spent nearly an hour researching before confirming the company and car model. However, when I returned the car, they said there was no downtown location. In the end, I had to ask a friend to drive to the airport to return the car for me, and he had to take a taxi back himself. All this stress almost ruined my next day's schedule. The Zuzuche app also showed that the pickup was at the airport and the return was in the city, but both addresses were actually at the airport. I am absolutely certain that I chose the downtown QV area store! I needed to be in that area because I had a trip planned on the Great Ocean Road the next day. Don't shift the blame to the customer! This is unacceptable!

It is a bit far from the airport. They use another company's shuttle bus to pick up and drop off customers. The shuttle is a brown minibus with a logo resembling a small squirrel. The car models they lend are relatively old, and most of the cars on the road in Australia are Japanese brands. The service terms are explained fairly clearly.

Great experience, easy to find and quick service

Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.

Everthing is Excellent.