Picking up the car was quite convenient, located right across from the Hilton Union Square. However, Thrifty and Dollar have merged, so the line was somewhat long. But there were plenty of staff, so the queue moved rather quickly. Returning the car was even more convenient. We returned it in Las Vegas at a dedicated car rental center. Just follow the signs all the way in. You don't need to wash the car; just return it with a full tank of gas. There are many gas stations nearby, and the prices are fairly cheap. The car return location is not inside the airport, so you'll need to take a free shuttle bus to the airport. It's very convenient and takes about 10 minutes to get there. The driver is very nice and helps with the luggage, so you can give a small tip.

Average

1. They forced me to buy personal insurance, otherwise, they wouldn't give me the car. When I requested to contact the rental company by phone, they said there were many people waiting in line and they could only process their rentals after finishing mine, forcing me to buy the insurance. According to their minimum insurance requirement, I had to pay an additional USD 161. 2. I booked the car with a credit card, and upon picking it up, they required a USD 200 deposit, stating it would be returned 2-3 business days after returning the car. However, it has been more than 10 days since I returned the car and I still haven't received the deposit.

Overall was fine.

Great car, better than I asked. It was quite dirty (car wash broken apparently), I gave back even dirtier. Great service, The got some dollars without explanation at the end of the process, fine by me as it wasn't much.

I will use again