The car rental company is a 5-minute drive from the airport, with a shuttle service that is fairly quick. We waited a short while to get the car, and when returning it during business hours, they did a quick check and then took us to the airport. We soon received a return email. Overall, aside from the car being a bit old, it was a pretty good experience.

Flight delayed, charged an additional 60 NZD for being past 10 PM

Service was okay, waiting time was short, and the process was simple.

Purchased full insurance, but was charged extra at the store. Have receipts as proof.

The service attitude of the store staff is mediocre, and there is no Chinese service. I remember the order mentioned Chinese service, but the staff were Indian with heavy accents.