Car wasnt ready for pick up. had to wait 40mins+ for car to ve cleaned and ready.

All good with easyrentcars, saved me alot of money

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

The car was given dirty that too after waiting for a long time and the counter staff didnt even apologise for the dirty car and the car not being ready.

The car shown on the picture was a sedan but i was given a hatchback. I asked for sedan too but was refused.

The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.

Your counter staff had done a good job.