Smooth

This was an extremely terrible experience! Firstly, the staff were very indifferent at the time of pickup and did not bother to give any additional information. Secondly, the pickup location was in central London, but they failed to inform me about the congestion charge (approximately £10) that had to be paid by midnight on the same day by phone, otherwise there would be a fine. As a foreigner who had just gotten the car, how was I supposed to know how to pay it? Later, after returning to my country, I was charged £105 (of which £40 was a service fee from this company). This is outrageous! Clearly, they use such methods to overcharge! Furthermore, when I inquired about the charge, the response was very slow, taking almost a month to send the detailed bill. No wonder the European economy is declining, such details reveal the reasons!

Super helpful and informative. No messing around. Very friendly staff.

There is a delay in the delivery of the car does not have staff

Thanks

Smooth pick-up and drop-off, no hidden extras, fun car to drive (Fiat 500). Boot not big enough for a large suitcase but I will know that for next time!

Perfect way to rent a car at a good price.

Counter staff v helpful, short queue. Time wasted because I clicked the in terminal option on your website when in fact all car hire desks moved to the village over a year ago. Was grateful for your price and clear paperwork as Europcar tried to take 140 for the hire itself rather than your quote, then said that was without insurance/basic insurance only with high excess.