Car itself was not good (gearbox at least). Waiting on pickup was rather long.
Spain
Reviewed: Wed, Jan 15, 2020
About Thrifty:6.7/10
They don't give to pay for additional services (cross border, one way fees) offline. At pickup they tell I'll pay in return location. And in return location they told "everything will be charged automatically after from your credit card". And it's not good because: 1) I can't use card with good currency conversion rate and good cashback. 2) they charged me in dollars instead of euros by DCC and told that I choosen this option, but really I was not able to choose this, because even havent seen payment terminal to select this option, because all payment was done online a day after return. So they because of DCC applied worst rate as 1.16 from eur to usd instead actual one was 1.11 at that time.
Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.
About QEEQ:10.0/10
The booking process was great, no problems at the counter to pick up the car. The price down program is nice to have. We got 2 price drops in the last 6 months.
Like: Pick up desk right by carousel, staff efficient but did try to up sell their own insurance (wasn't happy that we had our own). Did manage to up sell a better car than booked and offer additional driver, but happy as it was a minimal fee. Car was great and very fuel efficient! Drop off was very easy. Dislike: Staff gave vague instructions as to where we could find car and said a colleague would be there to go over car for any previous damage. As it was late/dark took a while to find location and no one there/difficult to check condition of car.
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Customer Service
Car itself was not good (gearbox at least). Waiting on pickup was rather long.
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View more >Dislike: Staff gave vague instructions as to where we could find car and said a colleague would be there to go over car for any previous damage. As it was late/dark took a while to find location and no one there/difficult to check condition of car.