Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless.
Car hire in the Uk is expensive all round :(
About QEEQ:8.0/10
I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter
The staff was a bit careless; you need to carefully review the terms yourself. Everything else was fine, but the rental fee for automatic cars is quite high, much more expensive than in the US. Is this the norm in the UK?
The car was returned with a very small chip to the paint of the drivers door, probably caused by another car door when parked. Europcar's damage invoice seems excessive for a defect so small it would not be repaired.
I am uncomfortable with Eurocars ethics on damage so small it could almost be classified as wear and tear.
Waited a long time queueing to collect car, with only a few desks open, even though it was late morning and still a busy time of day.
Car smelt of smoke from previous driver / passenger(s). Some marks on the vehicle weren't evident on the driving away paperwork. This delayed the onward journey as had to get staff to look and acknowledge the other scratches etc.
Like: great service and friendly staff Very helpful Car was easy to drive and very economical Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service
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View more >Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service