I am very satisfied with this car rental experience.

Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!

The wait time for picking up the car was quite long, and upon arrival, I was informed that the reserved car was unavailable. After some coordination, I finally got the reserved car.

Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.

Like: Good location.
Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.