Great experience

The representative's service was great, he reminded me of important details, and the car was in good condition.

The service attitude was unsatisfactory; this was a very unpleasant car rental experience.

Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.

On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!

Everything was fabulous