Not punctual. We agreed to pick up the car at 8 PM, but the staff arrived after 9 PM, and we finally got the car at 10 PM, seriously delaying our plans.

The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.

The car could have been better prepared before we came to pick it up. The receptionist could have spoken english while we were at the desk, waiting for her to complete paperwork.

Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.

Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.

I book car whit full Insurance. (0 axcess), but Great Rentals ask me abou toll fees ($7.2) and labor cost and cleaning fess($160) are total $167.20. This cost they already taken from the holding fees.