Overall, the service was pretty good, but the wait time to get the car when picking it up was too long, and the vehicle was different from the one booked. There was a need to wait for the originally reserved car, but they provided a better class car, which was nice. Returning the car was convenient and the release of the pre-authorization amount was quick. The customer service was very cooperative and responded to questions promptly.
When we collected the car we asked if possible to add another driver for two weeks only. We were told not a problem. No other information was given out or offered. On returning the car we were charged an extra $400 dollars for the extra driver! The extra driver could have hired their own car for that cost. Why were we not that the cost would be so high?
About QEEQ:7.0/10
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Customer Service
Excellent
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