The car rental company was very friendly. I booked a compact car, but because I had four suitcases, they upgraded me to a Volkswagen Touareg at no extra charge. The car had only 10 kilometers on the odometer, almost brand new. The driving experience was excellent.

Overall service was good, but the money I paid for additional additives hasn't been refunded after returning the car.

Very good!

We might have been lucky, as we got a Seat station wagon with only 1,600 kilometers on it. There was no one to inspect the car with us; the counter staff just handed over the keys and told us where the car was parked. So, I took some photos of the car to have a record. Don’t expect to get the exact car brand you booked. Our group rented two cars, an Opel and a BMW, but ended up with a Seat and a Škoda. The GPS system in the car was very user-friendly, even in English, as it only required understanding simple terms like left, right, and straight. Trust it; it works much better than the free Chinese navigation system. Overall, it met our expectations.

The return location felt better than the pickup location because the two women at the pickup store seemed to lack patience. I asked if they could spare a few minutes to explain how to use the in-car navigation, but she responded that they didn't even have a minute, even though there were no other customers at the time! Additionally, the rental contract at pickup should ideally include English since not many people from our country can read German, but many can read English.