The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long

1. Low efficiency, the queue time was extremely long. It took me over an hour when there were only five or six customers ahead of me; 2. They added over 500 euros in extra charges to the contract without informing me when I picked up the car. Fortunately, I spotted it and refused to pay; 3. The pick-up point is a ten-minute walk from the counter. The car was not filled up with fuel. After a long flight and long queue, I was too exhausted to argue, so I just accepted it; 4. At drop-off, they tried to charge an extra 460 euros. They handed me a 4-inch screen device to sign. I spotted it again and refused; 5. Everything was fine when I returned the car, but they still tried to scam me into buying personal and car insurance. This is just ridiculous; 6. Finally, they directly charged an extra 460 euros from my credit card without any signature or authorization, despite my two refusals. This is outrageous! Currently disputing the charge with the rental company and card issuer. 7. In all my car rental experiences across North America, Latin America, Africa, Europe, and Southeast Asia, Budget at Frankfurt Airport is by far the worst!

Good service attitude, no need to wait in line

Satisfied

Wait for 20 mins to get the car that should be improved

Nil