CAR RENTAL REVIEWS ON GREEN MOTION IN LONDON

Absolute cowboys, out to rip you off for as much money as possible. I frequently hire cars from different companies and have only ever had one issue in all that time, when a company tried to charge me for minor damage that I was able to prove had never occurred. However, Green Motion refused to allow me to use my signature for my credit card. This is despite me walking for half an hour to the nearest cashpoint to try and re-set my PIN, which was locked. This is also despite me being a repeat customer who had hired a car from a sister office just three months ago and given them an excellent review. Instead, they gave me a hard-sell and charged me just under £100 before I knew what was happening and well aware that I was stranded in the middle of nowhere on an industrial park. This was on top of charging me and extra £50 for petrol and mileage. I will never use them again.

They let me upgrade to unlimited mileage at the desk for a upfront fee that was less than if I had gone over the limit .

Staff were excellent of what they do n good customer service.

cheapest in uk

Staff try to upsell.Booking out of vehicle process not needs attention.

Holton London. Shaun and Zil greeted me the moment I walked through the doors even though they were busy with customers. The transaction process went quickly and efficiently. Check in was the same. I will definately rent from here again. Travel regularly from Australia to see family. Will tell friends and family. Keep up the great service. Shaun and Zil huge assets to your organisation.

Car was fine other than there was no water or product when using windscreen wipers

The insurance I took out with you was sited in HK dollars! Pleased I didn’t need to use it

Need to be more clear to ride shuttle bus for the customers so they don’t ended up wrong place and be more kind.

Great service and value for money. Will definitely book with them again

Great value

WE HAVE STILL NOT RECD THE TRANSFER MONEY WHICH WE PAID FROM AIRPORT TO HOLIDAYINN GREEN MOTION SITE WHICH WAS ASSURED BY GREEN MOTION

Good customer service

Top of all car rental companies in UK

Absolutely appalling customer service. I will not use again and I will warn others not to use.

Terrible. They wanted 1075GbP as deposit for insurance which we refused but still paid 69.32GBP for insurance and had a hold of 400 GBP for excess despite our insisting it was insured with you

Yours was OK. Green Motion was awful though

The car was a Honda jazz which isn’t really like a Volkswagen Golf to drive, it seemed much less good quality. The service on the desk was slow, rude and uninterested in customer service. The man then took over 45 minutes to collect the car as it had to be washed or wasn’t ready but we weren’t told, we were just left waiting in a car park for over 30 minutes

I thought the process of taking and returning the car is longer than what I expected. I rented car before in other company and it was much faster. But so far everything is alright. The car is clean and it works well.

The staff took an hour to process our pick up, despite when we arrived we were next in the queue. We could not view the car fully before rental as it was parked in such a tight spot one side of the car couldnt be accessed, in addition the lighting was really poor in the underground car park. There was lots of damage on the car before us renting it. The inside had not been cleaned as it was filled with melted sweets.

The staff was helpful in using the dreaded Dartford Tunnel, and eased problems thereof with full assistance. First assistant was a bit overbearing when trying to "upsell" insurance.On that subject, there is still a $1500 + charge in my credit card statement 2 1/2 days after returning the car with no problems.Most rental companies do not charge as much, and the charge is cancelled faster.

Overall, good value, - would consider using again now that we know where to get shuttle etc.

staff is friendly and helping.easy process and definitely recommended to all.

you are winner as you provide good customer service

Shaun on the counter was SUPERB! Over-worked and under-staffed, he was sweating from the work, cool and helpful and polite. Utterly impressed with this fine man.

This time rent car of green motion company. I already buy of full insurance. in easy rent car com.i given all the license for service Conter after inputs some information in computer and tell i not enough for two year experience driving the green motion the poor service man must want me to extra full insurance can use the car .4 day 230£ ，is not reasonable no buy no use of car and cancelled of my booking i use 2-hour the Handling of this application very angry Of that. Coming the future I must not use of poor service Green motion company

Easyrent car service very excellent. I already make your file complain Green motion very fast feedback and handling it have been finished very good service well done

Usually a queue at the desk but not too bad compared to some.