CAR RENTAL REVIEWS ON ENTERPRISE IN LONDON

30分程度遅れる可能性があるので、メールしたが、返信がない。

Brand new car and excellent customer service.

Very good, very patient!

Very bad service, they keep passing the buck instead of solving problems.

Very satisfied!

The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.

The service was acceptable, but there was a significant difference between the reserved car and the one actually received. I booked an XC90 or similar because I needed the large space for luggage, but I was given a Mercedes GLB, which is two sizes smaller, and almost couldn't fit my luggage.

The store deceived customers. We booked a Mercedes on the app but were given a Peugeot 308. Currently, the customer service of the rental app is helping us negotiate a refund. We are waiting for the result.

The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.

Pretty good

Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.

The clutch was very Strange. Very soft and the slip was very small. Next time I will go automatic gear.

The car was in great condition, no upselling.

Generally satisfied

There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.

Very satisfied with the experience

Very satisfied

Satisfied

1. Unable to provide the reserved car model. 2. Additional charges outside the pre-booked package during return.

Fast and efficient.