CAR RENTAL REVIEWS ON EUROPCAR IN TBILISI

The rental company's location is not at the airport, but despite our late-night arrival, a staff member came to pick us up and take us to the car. The service was excellent, and the staff were super nice!

The staff greeted us at the airport exit when picking up the car and met us at the airport for the return.

Very satisfied

I booked a Prado, but they told me on-site that they only had a Sorento and insisted it was the same class, same price. Everyone, is this really the same class? Payment was made to zhu-Zhu Car, but on-site only had a Sorento, take it or leave it.

Having rented cars in 64 countries, this was the worst experience ever. I rented four cars from this company, and two of them were downgraded. A large MPV was replaced with a Toyota Prado, and they argued it is still a 7-seater like the MPV we booked! The worst part was, despite purchasing full insurance at the rental company when we picked up the car, when returning it, the Prado had a scratch less than a centimeter long, and the company claimed that we didn’t report it to the police or the insurance company, so the insurance was invalid, and we were forced to pay 1050 Lari (approximately 3000 RMB). This was the first time I heard that you need to report even without an accident. This company is just a Europcar franchise, full of tricks and lies. Their reviews on Google are all negative, which you can check yourself. If you plan to rent a car in Georgia, avoid this company to prevent any trouble; otherwise, you're likely to get caught in their schemes.

As always, I booked an S90 but ended up with a Camry. Paid for a one-way rental but had extra time, so I switched the car at the store, saving the trip to the airport. Didn't get any refund though. As always, cleaned the car a bit before returning it, but still got charged a cleaning fee even though it was in a similar condition as when I picked it up. As always...

Did not get the reserved car model