When we arrived to pick up the car, we found out that the car rental company wasn't prepared and made us wait for 3 hours. After picking up the car, no staff helped us with our luggage and they overcharged us.
“Good car free upgrade but price shown and charged didn't matched”
About ACE:8.0/10
Like: Free upgrade , excellent car Dislike: Late during pickup , pick place outside airport. Price charged and price shown during reservation not matched
They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.
Like: Service in Charlottetown Pei was absolutely excellent! I've traveled all over the world and was most impressed with everyone at Ace helping with directions etc. Car was wonderful and super economical fin gas. Dislike: Nothing I didn't like. Have already recommended ACE to several freinds.
“The staff was very helpful and the care was beautiful.”
About ACE:10.0/10
Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.
“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”
About ACE:3.0/10
I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.
The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.
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A.Sanz
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View more >G.Koprash
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View more >Dislike: young girl working when I returned was little snobby
A.Pathak
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View more >Dislike: Late during pickup , pick place outside airport. Price charged and price shown during reservation not matched
Megan Marjory
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View more >David B.
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View more >B.Burke
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View more >B.Lambert
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View more >Dislike: Nothing I didn't like. Have already recommended ACE to several freinds.
K.guel
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View more >Terrible Experience
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View more >B.Maniscalco
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View more >R.Orser
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View more >Dislike: Liked it all
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