I've always used the corporate agreement rate for business trips, so I've been a long-time Gold Member of Hertz. This time it was for personal use, and the service quality is still consistent.
We picked up the car in the city center without waiting at all. The process was straightforward. Returning the car was also very smooth—once the staff received the car, they quickly checked it and said everything was fine.
Overall, the service was very satisfactory. There were some upselling attempts, but they were resolved smoothly through communication, and the service was quite attentive and detailed.
Very satisfied, highly efficient, straightforward sales inquiry. After being informed, the car pickup process was smooth. The vehicle provided was a brand-new GMC with 120 kilometers on the odometer. Absolutely great!
The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.
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