There was no Yaris available at pickup, so we were given an Opel Crossland SUV at no extra charge. The vehicle condition was thoroughly explained, and we were asked to carefully inspect the car. Both the interior and exterior were very clean. When we noticed the windshield washer fluid was empty, it was immediately refilled. The car had lane markings and a backup camera. During the 7-day rental, there were no issues such as strange noises, vibrations, malfunctions, or tire pressure problems. Even on steep roads in Brac Island and Kotor, the car did not roll back. Fuel consumption averaged around 8 liters per 100 kilometers. Overall, the car was safe and reliable, and we were very satisfied.
“Reasonable car rental especially for our trip that we had to drop off the car in another country.”
About Enterprise:8.0/10
Car exceeded my expectation and had no issue with it driving from Dubrovnik to Milan. Only problem was the gas tank was only 2/8 full and it was hard to calculate how much gas we had to put in the tank as we were driving more than 1, 500 kilometers so we brought it back 7/8 full.
When I arrived at the shop to pick up the car, there were no staff members present. I spent half an hour looking for them, only to find them chatting outside the airport lobby. The return process went smoothly.
The car was not handed over with a full tank of fuel. They said it was fine as long as it looked similar. When returning, they claimed one bar was missing and charged a high fee for refueling. It would have been better to follow a full-to-full policy, as it's hard for customers to estimate. This leads to a poor review for the rental company.
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