CAR RENTAL REVIEWS ON FOX RENT A CAR IN SALT LAKE CITY

To be honest, quite disappointed, this is the first time I rent on Fox, also the last time. The service of fox is terrible, no one told us the car was cleaning when we picked up. We spent over 1 hour to pick up a car and in the car, there are stains everywhere. And acceleration of this SUV is really terrible, in the YellowStone park, it lacks of power to accelerate the speed. The pick up place is really far from the airport, and shuttle is over 30 minutes. We spent more $20 on Lyft.

The line was long but employees are very friendly.

Best deal ever! Included collision coverage with low rate and extra driver.

A bit slow at check-in, need to add a 4x4 filter option since required in SLC canyon roads to slopes in winter.

Need more staff assigned - my pick up time was too long. It seemed there was only one person on staff.

Having had a vehicle from Fox the previous year that was insufficiently powered to get up to our ski area I specifically asked and requested a vehicle that was capable of being safe and adequate for what we were using it for. I specifically asked if our vehicle was an all wheel or 4 wheel drive vehicle. I was assured from the desk person that it was. I had no reason to question this because I was very specific in with my question. I was directed to a Toyota Forerunner and again assured it was an all or 4 wheel drive vehicle. It was adiquitly powered to get up to the ski area and did fine on dry roads but when we had a snow day we could not get up the hill. We got stuck in a potentially dangerous place part way up the hill. It was at that point that it became clear that we were given a two wheel drive vehicle not what we were told. This, unfortunately, put us in a dangerous position. I had to get the car back down the hill to a lower parking lot and get a ride from the ski mountain up to where we were staying. The car remained in that lower lot for several days being of no use to us. On the day we left for the airport we had to dig the car out of snowbanks created by the plowing of that lower lot. Fortunately, the roads that day were not snow covered and we were going downhill so we had no further issues. My complaint which I did send via email on Fox’s website was that I was specifically told that we had an all or 4 wheel drive car. We did not get what we were told we got. This put us without our knowledge, in a dangerous situation. I would have been ok to have been given a smaller vehicle with all or 4 wheel drive if a larger one was not available with those specifications.

The car was a 2 wheel drive, summer tire equipped vehicle for snow locale. The car had many scratches, dents, on all sides. Marvin was nice at pu, but other staff, not so much. At drop off, we had to wait 20 mins on the shuttle. In the shuttle, your driver did not have room for a child in a carrier... parents put child on floor surrounded by baggege. The snowboard bag loaded on top of the rack FELL to the floor during the wild first turn. The reactive parents avoided it hitting the child. At this pooint, your driver realized his arrogance and error, and slowed down. Mutually accepted NOT to tip. Inside of the car... seatbelyt in rear not exposed. Lifted seat to do so... last many occupants feeding frenzy uncovered! Foot prints on the absolutley disgusting interior windshield... last time cleaned was??? So the car sat for most of week due to insecurity of driving it in any road conditions. First. Last rental with Fox.

Fox only has one shuttle bus to and from the airport. When there are many people, you have to wait a long time. The one-way trip from the airport to Fox takes about 15 minutes. Upon arrival, I had to wait for three shuttle buses before I could get on. At the company, I waited more than an hour to complete the paperwork. When I got the car, it wasn't washed, the gas tank was almost empty, and there was a collision mark on the front which they needed to record specially. The fuel level was only at 1/8, and they told us to fill it up ourselves and return it at 1/8. This is very unreasonable... Overall, the experience was very bad. The price wasn't much cheaper either. I strongly suggest choosing a larger company.

Wait for shuttle about 10-15 mins, get the car takes another 15 -20 mins that is normal and acceptable.

This is quite simple & user-friendly.

Car had interior stains on seats due to a prior customer using the car at a beach and getting in the car when wet. This was noted at time of pickup and didnt really effect anything but I don't understand why they would keep the vehicle in service without cleaning the seats first.

didnt have the z size and categorie i reserved and they said to come back the day after and even that didn t have the car and said they overbooked all time customer and that happen often that situation

The shuttle driver at the Salt Lake location, Jesus, was excellent! They switched me to a Toyota RAV4 and I was happy to have an AWD throughout our trip, great suggestion.

I needed an all wheel drive vehicle. I rented a Ford Explorer or equal. I called in advance specifically to confirm that I would get an all wheel drive vehicle. I was told that all of the Explorers were all wheel drive. Upon arrival I was told they did not have any all wheel drive vehicles but that I could get a 4 wheel drive vehicle for an extra $100. I unhapply accepted that option because I had no choice. Poorly handled by Fox.

They did a lot of up selling to the point of annoyances

Too far from airport to rent and return. Received a car is very different from the car at booking.

The car was dirty inside and out. I had to spend 30 minutes documenting and photographing all the scratches and inside mess in poor lighting before I could leave the facility. The car ran well and got good gas mileage. The instructions for pick up of the shuttle told me to go to first floor of the parking garage. Actual Pick up was in front of the ground level rental car rental area. Jesus the shirt driver was kind and gracious.

Car rental service was excellent. The counter person was very friendly and very good at service. Got a brand new car, which was nice to drive. Airport port pick-up and drop was on time. Overall I and my family very much impressed with the Fox Rent A Car.

Portal was Easy for Booking car and good price. Price was good to compare to other rental providers.