CAR RENTAL REVIEWS ON ATLAS IN MELBOURNE

Got a poor condition car which is not clean producing some sound in between.

The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price. I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that. This was my first time with Atlas, I will definitely use this again and recommend it to others.

Booking was easy. Everything went smoothly.

The pickup location was within walking distance of my accommodation, otherwise it may have been a little challenging to make my way there. The location is quite central and should be convenient for most people staying in Sydney within the tourist districts. The entertainment system within the car was top-notch, accompanying me throughout my journey and the sound system was great. The car was in great condition and I was able to cover almost 3000km within 6 days in confort.

a bit inconvenient as i needed to register toll payment online

easy booking

Atlas were good except pickup slow and directions not quite correct.

Cleanliness abs car conditions need more focus

Atlas counter staff had me sign the wrong rental agreement for the car I was hiring, this lead to me being overcharged when I picked up the car. I then mentioned it when I dropped the car back off and was told that the difference will be refunded onto the credit card that I paid with. This never happened. I went an saw them in person about a month later and mentioned it again. I gave them my credit card details and the gentleman told me he will refund it ASAP. Once again, this didn't happen. Very unreliable.

Experience was good though lady at counter was rude and have to change the car as initial one was damaged . Over all god experience . Money was refunded with in stipulated time

The car offered was dirty all over, unwashed and rubbish in ash tray! The right wiper's rubber was dangling and off the holder. When told that the car was unacceptable, only then, they changed to another.

Great and easy access to my booking. Thank you.

The car i booked was Toyota corolla or similar. When i went to pick up the car, the staff gave me SUV Mitsubishi. I said I never drove big cars, then offer a uncleaned and untidy hatchback. I saw others took Toyota corolla, only not me. The staffs in Melbourne Atlas are so terrible to serve me, but I’m a milion percent sure I asked the right things, what customers must deserve it. I asked the receipt for the bond to a guy, he refused. The guy was angry at me and left me alone in the office for a while, everybody watching me, then the manager started looking after me. The funniest thing is the guy escaped from me When i came back in to the office because I wanted to ask something. Is it possible that staffs act to customers like that. Also on the receipt for the petrol, there was shown me that I drove 1000km in the day. I’m wondering that’s why they overcharged me about the petrol. I had been to the office 11am, left 12pm, return the car at5pm. Is it possible I could drive a thousand kilometers in the day.

The girl of counter staff service not good, the car condition is poor. Car body very very dirty, no cleaning. very poor experience. No next time.

受付が1人しかおらず、スムーズに受付をして頂くことができませんでした。 また、車種をルノーのコンパクトカーで予約したのですが、日産のセダンで運転しづらかったです。 それに加えて、車内・車外清掃が十分ではなく、良い気持ちでドライブを出来ませんでした。 海外なので、仕方がないかもしれませんが 次回予約する場合は、budget等大手のレンタカー会社を利用したいと思います。

予約しやすかったです。

Wonderful car for it's category. Top of line! Although it was a bit dirty inside

No complaints, everything went very smoothly and the counter staff made it very easy

Great service

The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h. The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.

The car I got was upgraded which was fantastic to accomodate my family, including three teenage sons. The counter guy Penny at atlas was a lovely guy. Very easy to deal with from start to finish.

Booking was simple.

Well done. Efficient. Got a toyota camry instead of the toyota corolla which i am happy for the free upgrade.

Good .. but old car

Easy process

easy and cheaper rate

Cheap , easy and convenient .. car was not clean this time but overall was good..

Easy and convinient