DIRENT CAR RENTAL REVIEWS IN MOROCCO

Nous avons réservé un siège auto au prix de 5,83 mad/jour soit 58,3 mad pour 10j. A l’arrivee l’agent nous demandait 700 mad! Qui après négociation s’est transformé en 58,83 par jour soit 10 fois le prix annoncé alors que sur son papier c’etait Bien écrit par location et non par jour. une honte d’escroquer les touristes dès leur arrivée à l’aeroport !

There was one poor guy doing his best, with angry Russian customers before me and a car for us that we did not order. Poor information on where to find the car. The cooling system worked badly over time, but overall it was an OK experience

Service pro, peu de choses à redire.. hormis que la climatisation fonctionnait mal, mais surtout quelle sotte idée (stressant donc pour le client..) de louer un véhicule dont le remplissage du réservoir est sur la réserve!!

Will i could not get my car i rent cos they changed the categories and the stuff wasn’t that understanding

Rapide et clair

Facilité

Car only had 34,000km and was in perfect condition. Only it was not fully cleaned and the tank was ¼ full when the booking stated full to full.

Bon service merci beaucoup diRENT

Good

Very good

Great ground service

I called a few days before and spoke to an advisor who was absolutely amazing, I could not be more pleased with the level of service she provided me.

The Car was dirty, no suport to find the Car, they are somewhere in the parking, in stead of being in the terminal. No Water for Wippers Car horn (klaxon) is defective Tires and breaks in the worste condition

Got a Tiguan.

C'est vraiment facile et rapide,rien a rajouter

C'est vraiment facile et rapide,rien a rajouter

Personnel dirent à l’aéroport super sympathiques et disponible par téléphone et qui explique clairement.

Rapide et pratique

Our flight arrived early, and I contacted the store an hour in advance. They informed me the car wasn't ready and could only be picked up at the scheduled time of 8:30. Fine, no problem. I searched all over the airport's basement level and couldn't find the rental counter. Then, I went to the parking lot and dragged three suitcases around two parking lots, but no staff had heard of this company. Eventually, I found a clue in other people's comments on a rental site. In the cold morning wind, we waited for over half an hour in an open parking lot. There was no counter or office, only a white car with diRENT stickers on it. Then the 'fun' began. After 30 minutes in the cold, the car arrived, looking clean on the outside. The staff first confirmed my reservation, then started removing his personal belongings, like blankets and a sleeping bag, from the car. At this point, I hurried to get my shivering wife and kids inside the car. The backseat was covered in uncooked rice. I loaded our luggage and inspected the car with the staff. There wasn't a single scratch-free spot on the exterior, but at least the headlights, mirrors, and windows were fine, and the tire wear was acceptable. When I checked the brakes, I told the staff they were almost worn out and unsafe. He reassured me it was fine, saying the car had just returned from the desert, and any issues would trigger a dashboard warning. Considering the car's condition, I had to check the engine and fluids myself, as we planned to drive over 1000 km in three days. Sure enough, the engine coolant was leaking. Again, he said it was fine because the car had just been to the desert and any problems would trigger a warning. Then came the most outrageous part: they wanted a 30,000 MAD pre-authorization. What? The rental documents stated a range of 500-3000 USD. If I had known the amount, I wouldn't have rented this car. Given Morocco's reputation for scams, who knows if the POS machine was set to pre-authorize or charge directly. After half an hour of negotiation, no progress. I contacted the rental site’s customer service, which only added to my frustration. 'Sir, we apologize for your experience, but we can only negotiate with the local car rental company. We have no better solution.' After about seven or eight minutes, I couldn't continue the conversation and hung up. After flying for hours, did I have the energy to deal with this nonsense? Fortunately, I had a smooth flight. I couldn’t waste more time on this. I was on a holiday; it was just money. I gave up the argument and signed off. While returning the car in Marrakech, I returned it with more fuel than I received, despite the contract stating I received one-eighth of a tank. This was the worst car rental experience ever. I canceled my Fez rental afterwards. Disgusting!

Très à l’écoute Aussi bien service client que le personnel charger du véhicule

Rapide et pratique

good top car

Very good company, good service

Extremely poor company. You must call in advance as they have no official office location. Follow-up service is virtually nonexistent, and they overcharged us for the one-way drop-off fee.

The actual car did not match the one I booked. It was a bait and switch situation. I booked a Nissan Qashqai or at least a car of the same class, but was given a French car instead.

Had to look around and ask 3 to 4 people where they were located . They were in the car park but there was no visible sign , maybe a sign 10/12 ft high up so people can see where to go . Also drop off location was quite difficult to find . Overall booking and car was good .