CAR RENTAL REVIEWS ON ALAMO AT HARRY REID INTERNATIONAL AIRPORT, LAS

The rental counter is close to the airport, very convenient.

Quite good. Had two flat tires in between, but the rescue within 100 miles was timely and convenient! Thanks!

I always use Alamo's self-service kiosk, so not having to deal with the counter is the best experience for me.

Like: Great car.
Dislike: Alamo nearly didn't honour the booking as we have debit cards not credit cards. Caused frustrating delays.

Long queues, but everything else was good

The staff provided excellent service.

Promoted insurance

Dislike: The interior wasn’t clean (looks like when car returned back, clean rubbish out and ready for the next hire) doors rim was dirty..

Very efficient service!

Pickup time was 18:00 and return time was 18:00. We arrived at the counter around 17:30. After rejecting a bunch of extra charges the service staff introduced, the payment list still included an extra hour of rental fee just because we arrived half an hour early. After negotiation, the return time was changed to 17:00, avoiding extra charges. We almost ended up with a car of the same group, but fortunately refused it and were willing to wait, which took about fifty minutes.

Like: everything, the price is cheaper than direct rent from website
Dislike: All of things, no need to spend time waiting when pickup and drop off

Very good

Incredibly convenient

Average, depends on luck

All car rental companies are together, the queue was okay.

Pretty good

I am very dissatisfied with this car rental experience. I mistakenly selected the wrong pick-up location, and although I rented the car for 7 days, I contacted customer service immediately upon arriving at the airport to correct the pick-up location. However, they informed me that it could not be changed or canceled, so I never got the car but was still charged for the 7 days. I find the policies of this car rental company to be extremely unreasonable and feel they are outright unfair. Additionally, the customer service was unhelpful and unsympathetic, and there was no way to file a complaint through phone or any department. I am very disappointed with this car rental company and will not use their services again.

The company's service attitude was very good, and there were no unnecessary charges.

Out of habit, I always remain cautious when traveling. I completely ignored the front desk guy's advice to add extra insurance when picking up the car. Later, I realized the rental didn't include insurance for damages caused to other vehicles or people. I got scared thinking about it, so I went back and added third-party liability insurance.

Perfect