CAR RENTAL REVIEWS ON ALAMO AT SAN FRANCISCO AIRPORT, SFO

There were more people in line here than at any other rental company, mostly Chinese people, probably because their promotions in China were quite successful. The explanation about the vehicle categories was not very satisfactory.

Big company, new cars

Everything was great, nothing to complain about.

Mandatory Liability insurance.

Alamo is a large car rental company with excellent service. Renting and returning the car is very convenient. Highly recommended!

The receptionist noticed our luggage and suggested upgrading the vehicle for an additional charge. After some negotiation, we agreed to pay an extra 300 dollars. When we saw the Chevrolet in the garage, it looked as big as a tank, which shocked us. With the help of the garage staff, we switched to a smaller Ford Explorer of the same class. Although it's an SUV, it felt a bit underpowered on inclines.

The staff at the service counter were very nice and explained the differences between vehicle categories in detail.

Very good!

It's okay.

Good, cost-effective.

The staff at the store were dedicated, responsible, and enthusiastic. They provided detailed information about the car condition, vehicle usage, breakdown alerts, and driving tips in the US. Renting a car in the US is very common, but the rental process itself is quite interesting and enjoyable!

It felt like we were being upsold. They suggested an upgrade just by looking at the luggage and number of people without allowing us to see the original car to make the decision.

Not bad.

Alamo's service was great. There were two issues, and I couldn't get a hold of QEEQ's customer service, but Alamo resolved everything.

Forced to buy insurance, couldn't pick up the car without it! Ended up buying insurance worth over 800 for nothing, whereas a friend who booked with AVIS at the same time didn't have to buy any insurance!

The customer service adds numerous insurance fees without consulting the customer, significantly increasing the rental cost. Very dissatisfied!

There were additional sales. Due to my poor language skills, extra taxes and fees were incurred, and I didn't get help from QEEQ to resolve it!

The Alamo company is quite good. There are plenty of vehicle options, and they are relatively new. The Jeep I rented had only driven a bit over 2000 kilometers. There were no additional charges or upselling. Just take your printed rental confirmation and proceed directly to complete the paperwork. The printed contract is the same as the rental confirmation.

First, I thought picking up the car with my order would be easy. But at the counter, the staff tried to sell us various insurances. Since we couldn’t understand the language, it was a waste of time. They also suggested we upgrade to a bigger SUV for an extra $100 per day (we had someone nearby translate this for us). We refused, and then they offered the upgrade for $50 per day, which we also declined. In the end, refusing was the right decision because one SUV was enough for four of us. We followed the full-to-full fuel policy, but they still charged us $66. At that time, we couldn’t communicate and didn’t ask questions. After returning to our country, we found out it was for the fuel. Basically, we refueled the car and they still charged us for a full tank. This is really frustrating. If we didn’t return the car full, they should have communicated with us, but they just deducted the money directly.

There were a lot of renters, a bit crowded.