CAR RENTAL REVIEWS ON ALAMO AT KONA AIRPORT, KOA

Good service, quick car pick-up, and new vehicles

I booked a 2-door Wrangler, but the staff strongly recommended upgrading to a 4-door Wrangler for an extra $35 per day. I refused. When I went to pick up the car, they didn't have the 2-door Wrangler and gave me a free upgrade to the 4-door Wrangler. It's not sincere to push for a paid upgrade when the original car isn't available; a free upgrade would have left a much better impression. Other aspects were fine, the car's condition was acceptable, and the return process was quick with a final receipt provided.

The car was relatively new, and both renting and returning were very convenient. The staff was patient and enthusiastic. The car was cleaned inside and out. Usually, the paperwork is done in just a few minutes after you arrive at the garage. Very convenient! A great company!

The staff was very polite and didn't push other insurances too much, just mentioned them briefly. The model I booked was unavailable, but I got a Chevrolet SUV, which was quite good.

Alamo's customer service is excellent

Excellent!

At the Alamo car rental point on the Big Island, we were attended to by a female staff member. While her demeanor was consistently polite, she engaged in a somewhat intimidating manner of sales. There were three main upsells: first, the car model. She quickly realized that upselling to a larger model was impractical given our group size, so she moved on quickly. Second, the insurance. This was the most uncomfortable part for me as the website clearly states that it includes $20,000 in third party liability insurance. However, the saleswoman insisted that my reservation did not include this insurance. Instead, she claimed that if there were any third-party injuries or property damage, Alamo would only lend me $10,000 for compensation, which I would need to repay. She even mentioned that Chinese agents deceive consumers. Although I couldn't tell which side was truthful, it's clear that one must be lying. Please, clarify this matter further. She also tried to scare me with statistics about high traffic accidents and compensation amounts on the Big Island to sell me a full coverage package. Thirdly, she tried to sell me a tank of fuel, again using a scare tactic by saying the nearest gas stations to the airport are very far. However, I found a gas station quite close to the airport on my way back, and even after filling up, the fuel gauge still showed full when I returned the car.

Average.

The car was very new, with only over 500 miles on it. The condition was excellent.

The car was a bit subpar, but everything else was great.

Overall, it was pretty good. However, due to language barriers, we didn't understand some of the charges. Don't upgrade your vehicle on-site as it's very expensive! We inquired about upgrading to a Jeep SUV, and it was $100 per day, which is outrageous.

I bought insurance when picking up the car and paid for gas when returning it, totaling $170. I think it's expensive!

The staff's service was very enthusiastic, and the car was in excellent condition.

Very satisfied

In Hawaii, ALAMO is better overall. They have up-to-date GPS, newer cars, and well-maintained vehicles, much better than DOLLAR!

The service was quite good, and compared to other companies, Alamo offers decent value for money. The same model is cheaper than some well-known companies. The vehicle condition was also good. When I arrived, there was a row of cars, at least five or six to choose from freely. But usually, it's just a matter of picking the appearance and color. Haha.

The service was excellent and very convenient. I paid a bit extra to upgrade from a two-door Wrangler to a four-door. Choosing a 4WD on the Big Island was definitely the right decision, the trip was very enjoyable!!!

Loyal fan of Alamo, cheap and convenient.

The processing efficiency was unexpectedly high.