CAR RENTAL REVIEWS ON ALAMO AT KONA AIRPORT, KOA

Overall it's fine, but paying fines is quite inconvenient.

A great choice, excellent

The shuttle service from the airport was great. The driver was very friendly and helped with the luggage. They even provided discount coupons. The lady at the counter was also nice. We used the discount to upgrade the vehicle, and the return process with full insurance was very fast.

I always choose Alamo, they're great.

Awesome

The staff asked if I wanted to pay extra to upgrade the car model. I firmly refused but was still given a four-door car in the end. The practice of trying to get customers to upgrade when no two-door cars are available greatly diminishes my impression of the company.

The process was very quick and the location was convenient.

The car wasn't very clean and was quite old. The condition could only be described as average.

Both pickup and return were very quick

The car allocated by the rental company was too small, forcing me to spend more money to switch to a Jeep Wrangler.

There are quite a lot of people, and many shuttle buses are constantly going to and from the airport.

Operation hours 7 AM to 7 PM. Not being able to return the car by myself is very inconvenient.

The pick-up and drop-off process was smooth, and the staff were friendly and enthusiastic!

Picking up and returning the car was very convenient.

要望に答えてくれて、車のアップグレード対応をしてくれた。 アップグレード交渉が、英語で大変だった

Added insurance without permission. I already purchased full coverage insurance from the rental platform and told the representative I didn't need it, but they still charged me an extra $53 for roadside assistance.

We arrived half an hour early that day, and they told us we had to wait until the time on the order to get the car. Then they informed us that the Jeep Wrangler we booked was not available, and we could either switch to a Dodge or wait until someone returned a car. What?! Shouldn't the rental company consider the turnover rate of their cars when placing orders? So we waited for nearly an hour and had several discussions before we finally got our car. Moreover, it felt like the staff were somewhat discriminatory towards Chinese people. Several foreigners next to us also arrived early, and they got their cars immediately with smiles, while we were treated as if we owed them money. Anyway, considering we eventually got the car, we decided to not pursue it further.

Easy to find, not crowded

Good service. The lady at the return point was especially enthusiastic.

The car was clean with great power. Pickup and drop-off were convenient. Spacious interior for 6 adults to sit comfortably. The trunk could fit four 28-inch suitcases and one 24-inch suitcase without issue.