CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

The service personnel kept trying to sell me extras and their English was terrible. I had to confirm multiple times, and they were very impatient.

QEEQ provides fast and convenient service.

It was okay, but the car I rented was not a "Grand Cherokee", it was just a regular SUV. This is quite misleading on the rental company's part, so I give a basic satisfaction rating.

The service attitude was quite poor; every staff member acted like we owed them money and did everything they could to make us spend more.

Using a self-service machine to print the pick-up slip is convenient and fast with no queues.

The car rental company is okay.

Good, very quick

We returned the car late at night and paid the deposit in cash. They didn't return the cash deposit then and asked us to pick it up the next day. However, when we went to get it, $20.0 was missing. Due to the language barrier, we couldn't figure out why and didn't have time to ask.

Very good

At first, they didn't give me the specified car model. It was actually parked nearby, but the keys hadn't arrived, and they didn't make any effort to help me find it.

Very convenient and great value!

Arrived at the counter late at night, waiting time was negligible.

Average

Returning the car was very convenient. The airport shuttle service provided after return was timely and convenient. The driver was professional and enthusiastic. Thumbs up.

First, the car pickup. Arriving at San Francisco airport at 9 PM, it was quite convenient to take the blue line AirTrain to the rental car center after getting our luggage. Possibly due to the late hour, there were only 2 staff members at the Alamo counter. Though there weren't many customers, they seemed a bit overwhelmed. We had booked a Jeep Grand Cherokee, but it's rare to get that specific car. The staff offered us a Hyundai Santa Fe (not many options in the same price range, and I'm not a fan of Korean cars). Seeing that I had a lot of luggage, they then suggested an upgrade to a Chevrolet Suburban (a massive SUV almost like a pickup truck; it seems rental car companies love recommending American cars, which are big and gas-guzzling and not very popular). I went to the parking lot to check it out. I thoroughly inspected the car and documents and found there was no registration document. The manager spent nearly half an hour trying to locate it with no success. By this time, it was almost 11 PM. The manager, seeing no other option, finally gave us an Infinity QX60. This car had a spacious trunk that fit my luggage, so I agreed to pay the extra $18 per day to upgrade. The whole process took about an hour. Since I had full insurance purchased through QEEQ, Alamo did not try to sell me any additional insurance. Return: I returned the car at Los Angeles airport, where Alamo has a much larger facility and more vehicles compared to San Francisco. The return process was very straightforward and quick. Once you enter the Return car area, staff will direct you where to park, unload your luggage, and leave the keys on the dashboard. A staff member noted the mileage and did a quick inspection before giving me the final receipt. The whole return process took less than 3 minutes. We then took the Alamo shuttle directly to the airport terminals.

The service attitude and queue time were acceptable, but after completing the paperwork, the car wasn't ready because they were washing it. I booked a Grand Cherokee, but got a Subaru instead, which is a much lower class, not good.

The service attitude was good, but the car model often differed from the one booked, depending on luck.

No waiting, great service

Long queues, always pushing insurance, GPS, fuel at $5.55 per gallon, etc.! Overall, wasted too much time! The booking confirmation is useless! When I arrived, the booked Nissan was unavailable. On the rental website, a Corolla (similar to the domestic Leiling) was considered equivalent. Since there were no cars left, they said I had to take a Chevy, which was smaller! They said I had to wait or choose the Corolla. Although no extra charge was supposed to apply, I was charged an additional $111.65 for eight days! Complaints were ineffective! They claimed the two car models had different rental rates...

Self-service is very convenient