CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

Excellent

Followed the shared tips, everything went smoothly without any issues. The only downside was the long wait at the rental counter. There was a self-service machine, but it wasn't working, so I had to wait patiently in line.

Staff provided very attentive service

The trip experience was not good. First, even though I specifically booked an American car in the U.S., I only got an equivalent Korean car. After driving for a day, the tire punctured, and I spent the entire morning at the service center. They didn't replace the car, so I had to get it repaired, which was free but disrupted the itinerary, causing us to miss some planned attractions. When we got to Los Angeles, another tire broke. This time, I spent half a day and they gave me a Japanese car instead. The two incidents wasted a lot of our time and the experience was terrible. However, in the U.S., all repair costs, including a damaged side mirror, were covered by the rental company, making the super insurance I bought from Zuzuche seem unnecessary.

This deal was really affordable

I had reserved a Jeep Grand Cherokee, but upon arrival at the store, I was told it was unavailable. I was offered a Hyundai Santa Fe instead. Wanting an American car, I paid extra to upgrade to a Ford Mustang and specifically requested a V8 engine, which was confirmed. However, I received a convertible model with a V4 engine. Had I known it was like the domestic version, I wouldn't have paid to upgrade. I felt misled by the staff.

Reliable and economical

Not bad

Very good

Queue a bit slow, picked up the car in downtown San Francisco

The environment wasn't very clean with some trash around. They required me to buy a full tank of fuel and suggested returning the car empty, claiming that gas prices in Los Angeles were much higher than in San Francisco. This arrangement seemed a bit deceitful. The price for a full tank was locked at $3.xx per gallon, which was higher than the average gas price in San Francisco, which is usually around $2.77 per gallon. Additionally, it’s hard to return a car completely empty; I still had nearly half a tank. Many gas stations in Los Angeles also have prices around $2.77 per gallon. So, returning the car with an empty tank is a rip-off. The rental company should have offered an option to return the car with a full tank, but the staff didn't give any choice and just completed the paperwork. Being new to the place, I had no option but to accept it.

Quite convenient.

Very quick service, and I got the car I wanted. Returning the car was especially simple! Great!

Not bad

Return process was extremely fast

The car was very new and the pick-up process was very convenient.

They didn't aggressively push insurance and offered phone support during lunchtime.

Very good

Very satisfied, pick-up and drop-off are very convenient. I will choose ALAMO rental car company again.

The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.