CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

Very convenient

We screened many companies before our trip and finally chose Alamo. It turned out to be a wise decision; Alamo offers great value for money.

The procedures were handled quickly, very good service.

Good service, quick return process! Highly recommend, I will use Alamo again next time.

Service is decent, but they still push insurance. It's confusing to understand what's covered and what's not. The car was in excellent condition.

Fairly smooth and quick with no incidents.

I often book with Alamo, it's pretty good.

Not bad, will choose it again in the future

Trustworthy!

Very satisfied with the service

Recommended a higher-class model, but ended up with an Edge. Money wasted.

I booked an economy Nissan, expecting a Tiida or similar. However, the black lady at the counter gave me a car similar to a compact with a 1.0 engine. I argued reasonably, and the store manager was great, upgrading me to a Corolla.

It was alright, nothing special.

The service staff we encountered were quite average in attitude. They tried to sell insurance and a full tank of gas, but after we declined, they didn't push further. We were free to choose any car; the RAV4 has a larger trunk compared to the Jeep, fitting three large suitcases and one small suitcase.

Excellent

Pretty good

The counter staff was very friendly and did not try to sell insurance.

Although not the biggest rental company, the service is top-notch! A very good company. Will choose them again next time!

It's my second time renting a car. Just avoid buying unnecessary services.

When we picked up the car, the staff told us that the car we reserved wasn't available, and we needed to upgrade to another car. However, he didn't inform us that the upgrade was free. This isn't the main issue. The main issue is that he told us it would cost $261. My friend and I agreed to it at the time, then he asked for our credit card. He didn't mention any other charges, and when he swiped the card, he didn't confirm with us beforehand. He handed us the receipt without letting us verify the charges and asked us to sign. Due to my limited English, I didn't fully understand the receipt and assumed there wouldn't be any additional problems since we booked through the website. Later, when I checked my bank statement, I found out they had charged more than $700 without informing us. When I complained, it was ineffective. This incident ruined the rest of my trip. Originally, renting the car was supposed to cost me around 5,000 RMB, but due to the website's issues, it caused me significant financial loss, and the website didn't take responsibility.