CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

Since my girlfriend and I are both under 25, we had to pay an additional $25 per day for insurance. The staff cleverly used this extra fee to upgrade our car from a Class A to a Class B Taurus (known as Ford Taurus in our country). We enjoyed ten days with a 3.5L V6 engine, which was fantastic.

It was really quite good

Probably because it was early in the morning, no need to queue.

Average service.

The store staff were very helpful and did not try to upsell anything.

Many people rent from them. Not bad.

Very friendly

Picking up the car was quite fast. The staff didn't push any hard sells, and the guide was friendly and very helpful.

Professional service from Alamo

Few people in line for car pick-up, staff service was decent, you can choose any car of the same type in the garage and drive off.

Average

The rental and return process was very convenient. The car was in excellent condition with less than 16,000 miles. Picking up and returning the car at the airport was very easy.

Convenient pickup

The store was relatively small, the staff were average in attitude. They didn't try to sell insurance. Once we signed the contract, we took the car and left. The parking lot was indoors and rather small.

I left an umbrella in the car, and due to language barriers, I couldn't get it back. The umbrella was a gift from a meal, meant to be a souvenir, which is a bit disappointing.

Very satisfied

Very convenient pick-up and drop-off process. I will use this rental company again next time.

At San Francisco International Airport, all the rental companies are in one area and connected by a tram, which is very convenient. They'll try to upsell you to a higher class vehicle (telling me there's a half-price upgrade promotion) and add insurance. Because of the language barrier, my contract included an extra insurance. I immediately questioned it, showed my QEEQ order, and told them 'zero, zero'. They said my insurance didn't cover emergency rescue, and I declined it. They later canceled it and told me 'don't worry'. Importantly, you don't need to print out the pickup form; just tell them the pickup confirmation number. Printing a document abroad can be troublesome and usually requires self-service credit card payments. I once spent $17 to print a pickup form, but it became invalid later due to rebooking! I hope QEEQ's customer service advises customers not to worry about printing.

The Chinese language service is nice and very helpful. Changing the drop-off location was also smooth, but there was a charge that wasn't clearly explained over the phone. To expedite the process, I agreed to the charge. One uncomfortable point: I booked a Jeep, but at the counter, they said only Hyundai was available and recommended an upgrade. When picking up the car, they gave me a GMC...

Very good