The male staff at the Seattle counter was deceptively selling EP insurance, hiding the fact that our order already included third-party liability insurance!
According to the quote from Zuzuche, the rental price included various fees and taxes, making the total $325. However, ALAMO charged $500.4 to my credit card and listed some additional taxes. Why is that? The car was the one I reserved. Can you explain? Is the quoted price on Zuzuche reliable? There are too many uncertainties for the renter.
The pick-up and drop-off locations are near the airport, which is very convenient. However, the final amount was recalculated at the time of return, requiring us to take the original receipt to the counter for verification. Besides the additional fuel charge due to the tank not being full (almost $7 per gallon, nearly double the gas station price), other taxes and fees also increased slightly. So, make sure to keep the payment receipt from the time of pick-up!
I originally booked a Toyota Corolla or similar, but it was changed to a Nissan Versa. According to the rental company's standards, it should be classified as a downgrade with no other options available.
The service was standard. There was a minor issue with the vehicle's steering, but overall it performed well. It handled seven thousand kilometers without any problems.
Although returning the car was quite convenient, they insisted on changing the car model and adding roadside assistance and other services. Due to language barriers and no Chinese services, we wasted over an hour. In the end, we had to compromise and upgrade the car for extra money. The upgraded car was spacious and in good condition, but we were forced to accept it, so we were not satisfied.
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Claire Eugen
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