CAR RENTAL REVIEWS ON KEDDY BY EUROPCAR AT FRANKFURT AIRPORT, FRA

Both the rental and return processes were smooth and straightforward.

The full amount was paid at the time of booking, but an additional fee of over 30 euros was charged at the time of pick-up for a special location. I have rented cars multiple times at this airport from different companies, and this fee was always included in the quoted price. I strongly oppose the agent's practice of splitting a package fee. This lacks integrity.

Collecting the car took a while. However the car itself was great!

Easy use of booking platform and prices were competitive.

It was a great car rental experience. We picked up the car an hour early at the airport. The procedure was very simple: show your passport, driver's license, and certification, then pay the deposit with a credit card and sign the contract to get the keys. To our surprise, the original Passat was upgraded to an SUV, a new car with only 1300 kilometers, running on diesel and equipped with navigation. Returning the car was even easier. We handed it over at the designated spot where a staff member checked the car's condition and fuel tank, then it was directly signed off as okay. As long as the tank was full (I refueled within 3 kilometers away), there was no need to wash the car. We drove a total of 2800 kilometers, with a fuel consumption of 5 liters per 100 kilometers and a top speed of 160 km/h (some parts of German highways have no speed limit, but I didn't dare to go any faster). This great experience makes me want to rent a car for future trips as well.

They are very pushy in selling you a second car, which is dishonest behavior.

It turned out to be Europcar. There were cheaper options with other small rental companies, but I chose a big brand to avoid hidden fees. However, it was the same! At the counter, I explicitly told them I didn't need insurance as I had purchased it domestically. The representative smiled and agreed. Later, she said she upgraded our car for free but never mentioned we would be charged for it. In the end, we received a bill for thousands, including upgrade and insurance fees!

Promotes insurance and does not provide the advertised model. Requested a car change but they were unwilling.

Very satisfied

Had to queue for 10 minutes.

Very good attitude, very patient